Responsibility, sincerity, professionalism and efficiency
Our Service Team
First, the order processing stage
1. Communicate effectively
• Maintain close contact with customers and respond to customer inquiries and needs in a timely manner. Clear customer's specific requirements for clothing style, fabric, color, size, etc., to ensure that the order information is accurate.
• Use a variety of communication methods, such as email, instant messenger, telephone, etc., to facilitate customers to communicate with the team at any time.
2. Professional advice
• Provide professional clothing design and production advice to customers according to their needs and market trends. For example, recommend suitable fabrics, color matching, style design, etc., to help customers enhance the competitiveness of products.
• Assist customers in cost control, and provide cost-effective production solutions under the premise of ensuring quality.
3. Quote accurately
• Conduct detailed cost accounting for orders, including raw materials, labor, transportation and other costs, to provide customers with accurate and reasonable quotations.
• Clarify the validity period and payment terms of the offer to avoid price disputes in the later stage.
Second, the production stage
1. Quality control
• Arrange professional quality inspectors to monitor the entire production process to ensure that the quality of clothing meets customer requirements and international standards.
• Regularly report production progress and quality to customers, so that customers can know the status of orders at any time.
2. Schedule management
• Make detailed production plan, reasonably arrange production process and time node to ensure delivery of orders on time.
• Timely deal with the problems in the production process, such as raw material shortage, equipment failure, etc., to avoid affecting the production schedule.
3. Problem solved
• Timely feedback and handling of customer's questions and modification suggestions. Coordinate with production department to solve problems as soon as possible to meet customer needs.
Third, Logistics and delivery stage
1. Logistics arrangement
• Choose reliable logistics partners to ensure that goods can be safely and timely delivered to customers.
• Assist customers to handle import and export procedures, provide relevant documents and information, and ensure the smooth logistics process.
2. Packaging and inspection
• The clothing is carefully packed to ensure that the goods are not damaged during transportation. The use of environmentally friendly and durable packaging materials to enhance the image of the product.
• Conduct a final quality inspection before shipment to ensure that the goods meet customer requirements.
3. After-sales service
• Track the transportation of goods in a timely manner and provide logistics information to customers. After the customer receives the goods, take the initiative to ask the customer's satisfaction, and deal with the customer's feedback in a timely manner.
• Provide quality assurance services for a certain period of time, and timely repair or replacement of products with quality problems.
Fourth, customer relationship maintenance stage
1. Return visits regularly
• Make regular return visits to customers to understand their satisfaction with products and services, and collect their opinions and suggestions.
• Continuously improve service quality and enhance customer experience based on customer feedback.
2. Value-added services
• Provide some value-added services to customers, such as market research, product promotion, etc., to help customers expand the market.
• Hold industry seminars, training activities, etc., invite customers to participate, and strengthen exchanges and cooperation with customers.
3. Build long-term relationships
• To win the trust of customers with honest and professional services, and strive to establish long-term stable cooperative relations with customers.
• In the process of cooperation, we will continuously improve our service level and competitiveness to create greater value for customers.
Name: BTL Fashion
Mobile:+86 133 2640 1897
Tel:+86 133 2640 1897
Whatsapp:8613326401897
Email:admin@bethelclothing.com
Add:5th Floor, Building 7, ShiJing RongXi Industial Park, BaiYun District, GuangZhou